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FAQs

FREQUENTLY ASKED QUESTIONS

Answers to some common questions. We hope you find what you're looking for, but if you have remaining queries please contact us!

General Information - All Tours

Our rolling statement about operations post-COVID can be read here. It is updated in accordance with federal and state government advice.

There are virtual services we are still offering as well, please refer to the relevant panel below.

If you have recently booked a tour with us and your travels have been affected by the coronavirus outbreak, we are unable to process refunds for bookings made after January 30 2020, but encourage you to reschedule at no extra cost with no time limit. We want to see as many as possible still receive a unique Adelaide experience! Please email info@flamboyancetours.com.au for any assistance. We thank you for your understanding during this time.

We walk in rain, hail or shine – until our hot weather policy kicks in. If a day’s forecast is a temperature of 44 degrees Celsius or higher 12-24 hours before any tour begins, it will be cancelled and notification will be sent out. Walkers will be contacted for the option of a refund or rescheduling.

Otherwise, we follow a European mentality: “There is no such thing as bad weather, there is only bad clothing.”

We rarely cancel tours because of wet/wintry weather. Adelaide’s climate is quite manageable in the colder months, and this will be done only when deemed absolutely necessary for the safety of those involved. If this happens you are entitled to a refund or reschedule, and will be notified within 24 hours of the starting time.

From time to time, tours also do not run on certain days for personal reasons. For more information please refer to our Terms and Conditions.

We have updated our terms and conditions effective 22/6/2021, reflected by what is written below.

Our tours are non-refundable for change of mind or if something comes up, but where possible we can allow for one reschedule within a reasonable time. We will not refund or reschedule if notified within 24 hours of a tour’s starting time. However, if we have to cancel, you can either reschedule or receive a refund.

If you have recently booked a tour with us and your travels have been affected by the coronavirus outbreak, we encourage you to reschedule within a reasonable time at no extra cost.

Please refer to our Terms and Conditions for more information.

We thank you for your understanding during this time, and want to see as many as possible still receive a unique Adelaide experience! Please email info@flamboyancetours.com.au for any assistance. 

On our Welcome To Adelaide tour we walk about 2.1 kilometres (1.3 miles). We suggest wearing comfortable walking shoes, either open or closed, regardless of your fitness level.

Yes, all tours are wheelchair-accessible – there is flat terrain except one walkway on our two-hour private route where a lift is accessible.

We don’t have scheduled breaks, so we recommend to use a bathroom and stock up on water (and snacks if needed) before departure. You will be stopping repeatedly on any tour to rest your legs though!

This varies between tours, but we believe small groups enhance the experience. Our small-group intimate walk has maximum four guests, food tour The F Factor has a maximum of 10, while our Jimmy C Street Art and Welcome To Adelaide tours can cater to slightly bigger numbers if necessary.

Private tours can be as big or as small as requested. They are available for everyone, from a solo traveller, to a family, to a corporate or school group.

All tour start times and locations are listed with their respective information on the appropriate website page.

All tours end within the Adelaide city centre, with easy transport options close by to take you to your next destination.

No, any child under 5 is allowed to join a tour free of charge! Although we generally don’t recommend our Adelaide tours for children under 10 years old, because of the walking involved and length of tours.

Tours for students aren’t defined – we will modify our knowledge based on what the school’s needs are for the student group.

All tours are on location in the Adelaide CBD. We conduct the tour in a public space with teachers and chaperones present. Please email us at info@flamboyancetours.com.au for more information!

We most certainly do! Email us at info@flamboyancetours.com.au with details of your group size, company and what you would like from a tour. Whether it’s for a group bonding exercise or educational purposes, we can work together to create a relevant event!

Unfortunately no, we specialise in walking tours and don’t offer vehicle services.

If for any reason you are unsatisfied with the product or service you have been provided, please email info@flamboyancetours.com.au detailing the issue and we will resolve the matter as soon as possible.

The F Factor Food Tour

Unfortunately, if you have the likes of a gluten intolerance or a nut allergy, we wouldn’t recommend it.

For lifestyle choices, this Adelaide food tour discusses and provides samples of meat (pork/beef) and dairy-based products. It is unfortunately not suitable for vegans, but vegetarians can attend and receive a substitute to the fritz sample (there are various vegetarian lunch options to choose from also). This must be outlined at the time of booking.

We have a maximum of 10 people on this tour at any time.

Samples along the tour include a slice of fritz meat, Haigh’s chocolates, a frog cake and some nuts, as well as an iced coffee drink with a bakery lunch. You then take home a surprise dessert, and some extra goodies to enjoy!

This is an Adelaide food tour not wholly focused on the Adelaide Central Market, but incorporates it as it gives context to some of the local foods we want to show you. We spend about a third of the walking tour around the area, but we highly recommend you spend time to look at the stalls after the tour.

Virtual Services

We have a range of services that we can carry out purely online. Whether it’s a tour you can view from home, a talk, or extra skilled services, we look forward to helping you.

Of course! Katina has a valid Working With Children check and looks forward to arranging what can be done to suit a school’s curriculum needs! Please visit the Virtual Services page to see what we offer.

A lot of our services are based on your needs, but we do have a list on the Virtual Services page. Because much of the offerings are customised, we ask you contact us for pricing.

Travel Plans and Tips Lists

This depends on how long you are going for in total. The price will be determined based on the hours of work to complete the plan. We must take in to account your destinations, how many places you are visiting, and how long you are in each city for.

Please email info@flamboyancetours.com.au to enquire.

No. We are not a booking agency – all travel plans and tips lists are based on recommendations and fact only, and intended for those who want expert knowledge on what to see and do. It is still up to you to make your personal bookings for flights and accommodation.

Not yet, but we’re working on it! We have many cities in the works, and if your requested city is on our list, we’ll prioritise it so you can have it and get away on your dream holiday! Email us at info@flamboyancetours.com.au with your request.

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