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Updated Terms and Conditions

UPDATED: Tuesday July 13, 2021

We have recently updated our Terms and Conditions, effective June 22, 2021. Guests with future bookings were notified, and a notice up on our home page and Facebook/Instagram pages prior to this update.

Please take the time to read our updates, which include how COVID-related events affect bookings, and our policy on photos being taken during tours for commercial purposes.

If there are any queries about any of our company policies, please contact us!

How we are operating in a COVID-19 world

UPDATED: Tuesday June 22, 2021

To our valued walkers,

Flamboyance Tours is operating under current guidelines and recommendations from the South Australian and federal governments.

The current guideline is that within South Australia people are allowed to travel freely, provided that they do not fall under the requirements to self-isolate for a two-week period. In South Australia people are still required to only have three people per four square metres from others while in venues, and encouraged to do the same in other public spaces.

What Flamboyance Tours walks are operating?

We have returned to offering all of our regular walking tours with normal capacities, except our tips-based walking tour which will not be operating for the foreseeable future. 

What procedures do you have in place?

We have a COVID-Safe Plan approved by the South Australian government, which enables us to operate and assists you in making sure we are adhering to suggested guidelines.

We are conducting contact tracing through the South Australian government’s QR code technology, and ask that attendees have the mySA Gov app to assist with collecting information. If not, a paper log will be kept in line with current state law.

For the safety of those around us, we kindly remind everyone that all entrants into Australia must self-isolate for 14 days to help prevent the spread of coronavirus. Travellers from all states and territories are now exempt from needing to quarantine unless explicitly stated by the South Australian government.

For those who do walk with us, you will be asked to confirm that you will practise social distancing and good hygiene. Hand sanitiser will be available from the guide, while you are welcome to bring and wear your own mask if you wish.

If you arrive from a (potential) ‘hotspot’, we are also obliged to ask you the following questions on booking and arrival:

  • Have you returned to Australia from overseas in the last 14 days?
  • Have you travelled from interstate in the last 14 days?
  • Do you have any cold or flu-like symptoms including shortness of breath, coughing or a high temperature?
  • Have you been in close contact with anyone that has been diagnosed with COVID-19?

Booking policy – cancellations and refunds

We have updated our terms and conditions effective 21/6/2021, reflected in what’s written below.

We ask that you carefully make considerations regarding your personal movements and health before you book with us, as we do not issue refunds for change of mind or if something comes up. However, we are happy to offer a full refund or reschedule if we are the ones to cancel a tour for any reason, or if you can’t attend because of the virus-related reasons of border closures, imposed lockdowns or cancelled flights. Please read our terms and conditions for the full rundown, and for any queries not answered there, please contact us.

Virtual services and home tours

Flamboyance Tours also has a range of online services for schools and businesses, and hope that we can be useful during this time in a virtual space. Please refer to our virtual services page here.

Our home tours are a great look into Adelaide whether you’re a local or one day hoping to visit. We have a two-hour city landmarks tour available as a virtual tour, while A Tourist In Adelaide is a part-tour, part-interactive experience that’s a good bit of fun and we hope you check it out. See our Home Tours page for more. 

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Our operations are subject to change at any time, and this statement will be updated as necessary.

If you are well, we hope to have you discover this great part of the world with us. We hope that you want to discover the history and culture of what makes Adelaide and South Australia so great – either physically to maintain general fitness and well-being, or virtually!

If you wish to do a tour outside the times listed on the respective tour pages, please contact us to request a date and time and we can try to assist subject to regular tour policies.

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